Why You Need to Know the Difference Between Benefits and Features

Like a good sermon, the message of your website must relate to your audience. They need to know why your church is right for them. Do this with a mix of benefits and features. Unfortunately we often confuse them and use them in the wrong context. In this article I review what benefits and features are. Then I give an example of how to use them on your church's website.
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Why Website Analytics Tell Half the Story

A key advantage websites have over traditional media is the ability to track every click. Servers log every action to be later scrutinized. Yet how we interpret that data is important. It is very easy to assume we know what our users were doing. In this article I show why it is important to find out why visitors are making these decisions.
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When to Use Gated Content at your Church

Gated content is premium website content that sits behind some type of barrier. This seems counterintuitive to the Gospel message. We are to share the Good News with the world. Yet in some cases gated content can help your church grow. The key is knowing when to use this practice. In this article I will dig into this technique in greater detail.
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Applying Customer Interview Results

New customer insights do not help your digital ministries unless you do something. Your church staff gave up valuable time to make these interviews a success. They will want to see the results. Explore how to apply customer interview results and help your church communications.
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Analyzing Internal Church Interview Data

Internal interviews are a great way to discover existing corporate knowledge. You get first-hand accounts of customer feedback from church staff and volunteers. Yet it may not be clear how to analyze the notes you took during those interviews. This article explores how I analyzed results of interviews I recently conducted.
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Creating Useful Internal Interviews

Internal interviews help whether you are starting out, or are a seasoned professional. They help you better understand the corporate knowledge that exists in your church. Plus it further cements you as a digital advocate that cares about your church's problems. Your church's staff has plenty of information to share. Rediscover your audience by following the steps below.
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Recharge your Empathy to Create Better Experiences

Understanding your users' needs is the biggest part of creating a good experience. But what happens when you cannot understand their perspective? You lose sight of the real goal. Even worse, you insert your own desires into the process. Solve this by recharging your empathy.
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Make Exits Helpful and Not Awkward

We do not want to think about members leaving the church. But we must admit that it happens. Sometimes they just want to switch churches. Other times they are leaving their faith behind. Regardless of the situation, we should provide an easy way for them to exit. This article explores how to create an easy and accurate method for members to leave your church.
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Updating and Validating Personas

After creating your initial draft of personas, you need to confirm your guesses. I know you already did this with internal ministry leaders. But this is with actual users. Validating personas against users should uncover interesting details your ministry leaders missed. Or you may uncover larger problems. Regardless, you will better understand how people use your digital ministries.
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How to Quickly Create Personas for your Church

Personas are a tool to help focus discussions on users rather than yourself. Ideally, you do a lot of research first. Yet that is not always possible. How can you create something meaningful, but in a short period of time. Start with good guesses and help from church leadership. Present your findings to your larger team for minor edits. Then start moving forward on your projects!
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Focusing Your Church's Digital Strategies

So much to do, such little time. Where do you invest your precious resources? Focus your church's digital ministries in two areas. First is your stable market; already engaged church members. Second is your growth market; or who will best expand your ministries. Both are important, and need unique attention in the digital space. Here are a few tips on how to engage each.
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Digital Solutions to Reduce Social Anxieties

Being out in public is not enjoyable for everyone. There are many situations and reasons why. What we need to remember is not to punish anyone because of it. Nor should we deny them the Gospel. Solutions exist to allow for personal connection that is not face-to-face. Here are a few scenarios and some possible solutions for these anxieties.
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